Susan works at the intersection of innovation and regulation to help diverse collaborators spur adoption of best-in-class technology and delivery models to improve the quality, efficiency, and accessibility of the legal system. She is recognized for her visionary approach to moving legal and risk management service delivery up the maturity curve and engaging leadership of trusted practitioner communities with emerging models such as market-networks. Her interests include defining QoS standards for computational law technologies as they are developed, deployed, and scaled within the IoT/Smart Cities global buildout, and the mainstreaming of computational-based legal service delivery systems to improve citizen access and engagement.