Social Media and Harm in Conflict Settings
The Problem
Humanitarians, peacekeepers, U.N. agencies, and civil society organizations increasingly point to social media as a vector for harm to civilians and prisoners of war (PoWs) in armed conflict settings. For example, harmful social media content (such as disinformation, misinformation, or hate speech, known by its acronym MDH) may improperly encourage categorizing civilians as legitimate targets; it may distort information necessary for people affected by conflict to access services or reach safety, leading to civilian harm; or it may create false narratives around civilians who may be involved in defending human rights or documenting violations of IHL, undermining trust in those persons and compromising their safety. Moreover, hate speech directed against certain groups may lead to stigmatization, persecution, or escalation in violence, displacement, or potentially even death.
Despite growing acceptance of the heightened risks of harm stemming from harmful social media content in conflict settings, there is limited research documenting the relationship between MDH and its human consequences. There is similarly a limited understanding of the legal implications of such a relationship under relevant bodies of law. Increasing understanding about this relationship is critical to developing effective policy and legal responses– by governments, tech companies, civil society, and humanitarian and human rights organizations – in order to enhance protection in conflict settings.
Our Work
We have conducted research on whether and how harmful content on social media adversely affects civilians and PoWs, both of whom are protected under international humanitarian law. In December 2024, we co-authored an initial study that lays out the range of civilian harms that can come from harmful social media content. In a forthcoming interdisciplinary research paper, we:
- present quantitative evidence suggesting a possible link between harmful narratives and offline violence against protected persons in two inter-state conflict settings: Russia-Ukraine, and Armenia-Azerbaijan (in Nagorno-Karabakh)
- detail the legal implications of such a relationship under three relevant bodies of law
- present initial policy recommendations for a range of stakeholders
This research provides empirical and analytical support for policy, legal, and operational efforts to assist humanitarian organizations and other protection actors in responding to the risks posed by harmful online narratives, and to influence government and social media platforms to better address harmful content on social media affecting civilians and PoWs in conflict settings.
Related Publications
- How Harmful Information on Social Media Impacts People Affected by Armed Conflict: A Typology of Harms, Int’l Rev. Red Cross (2024) (co-authored with Joelle Rizk)
